Shipping policy

Seller

How an order is confirmed

Nothing is charged on this website. You submit an order request with your name, phone, delivery address, PIN code, and quantity. We continue on WhatsApp, confirm availability, shipping, payment, and the delivery estimate, and only then is the order accepted. A contract is formed when we confirm the order on WhatsApp.

Where we ship

We currently ship within India to serviceable PIN codes. We do not offer international shipping.

If we cannot serve your PIN code, we will tell you on WhatsApp before you pay, and you may cancel at no cost.

Dispatch and delivery

Dispatch and delivery timelines are confirmed on WhatsApp when we accept your order. We share tracking details once the parcel is with the courier.

Public holidays, courier disruptions, weather, and incomplete addresses can add delay. Business days are Monday–Saturday, excluding public holidays in Andhra Pradesh and at the destination.

Shipping charges

Shipping charges — including any free-shipping threshold, COD fee, gift wrap, or express option — are quoted and agreed on WhatsApp before you pay. No shipping amount is taken on this website.

Cash on delivery

Where cash on delivery is available for your PIN code, we will confirm that, and any extra charge, on WhatsApp before the order is accepted.

Unpaid or repeatedly refused cash-on-delivery parcels may lead to us declining that option for that number or address in future.

Packaging

Each bottle is packed to travel as a gift would — sealed, protected, and labelled with the order reference. If you need it for a particular date, tell us on WhatsApp when you order; we will say honestly whether that date is realistic.

Title, risk, and failed delivery

Until the parcel is delivered, risk of loss or damage in transit sits with us. Once delivered to the address you gave us — including a receptionist, security desk, or a person at that address — risk passes to you.

If delivery fails because the address is incomplete, the recipient is unavailable after the courier’s attempts, or the parcel is refused:

• Prepaid orders: we will try to reattempt or rerate shipping with you. If the parcel returns to us, we refund the product amount after deducting actual outbound and return courier costs, unless the failure was our error.
• Cash-on-delivery orders: a refused or unclaimed parcel counts as a cancellation after it returns to us. Any cash-on-delivery fee is not refundable.

Please keep the outer carton and invoice until you have checked the bottle.

Tracking and delays

We share the courier name and tracking number on WhatsApp after dispatch. For a delay, or a “delivered” scan you did not receive, write to us promptly with photographs if you have them. We will raise a trace with the courier.