Pure Radiance
Privacy policy
Last updated
How Sattvāra handles personal information when you use this website, submit an order or contact form, or message us on WhatsApp.
Who we are
We process personal data in line with the Digital Personal Data Protection Act, 2023, the Information Technology Act, 2000, and the Consumer Protection (E-Commerce) Rules, 2020.
Data Fiduciary
Sattvāra
GSTIN 37QJMPS1111R1Z8
No 39, APIIC Colony, Ramanayyapeta, Kakinada, Andhra Pradesh, India, 533005
Consumer care: sattvaraproducts@gmail.com · +91 98484 22227
What we collect
You give us the following, depending on how you reach us:
| When | What |
|---|---|
| Order form | Name, phone number, delivery address, PIN code, quantity, optional message |
| Contact form | Name, message, and at least one of phone or email |
| WhatsApp and email | Whatever you send us to confirm, pay for, or ask about an order |
We do not collect card numbers, UPI PINs, or bank passwords on this website. Payment, if any, is arranged off-site — UPI, bank transfer, cash on delivery, or another method we agree with you on WhatsApp.
Collected automatically:
- A hashed form of your IP address, used only to rate-limit order and contact forms. We do not store the raw IP for this purpose.
- Basic request context on form notifications (page URL, approximate device type) so we can fulfil the enquiry.
- Vercel Analytics — privacy-friendly, cookieless measurement that does not identify you. This runs whether or not you accept marketing analytics.
- Google Analytics 4 and Meta Pixel — loaded only if you accept the consent banner. Decline, and they never load; the site works the same.
We do not require an account and we do not store login passwords.
Why we use it
- To confirm, pack, ship, and support your order.
- To reply to a contact-form or WhatsApp enquiry.
- For GST invoices, accounting, and dispute handling, as Indian tax and consumer law require.
- To prevent spam and abuse of forms.
- To understand aggregate site use through Google Analytics and Meta, and only if you consent.
We do not sell personal data. We do not use your delivery address for advertising.
Where it is stored and for how long
Order records and notification emails may be stored in India or in another country used by those providers (Google, our email host, Vercel). We take reasonable care to keep them secure.
- Order and invoice records are kept for as long as Indian GST and consumer law require, then deleted or anonymised.
- Contact-form emails are kept only as long as needed to handle the enquiry.
- WhatsApp threads follow ordinary WhatsApp retention; we do not copy the full chat into a marketing database.
- Your analytics consent choice is stored in your browser so we can honour it on later visits.
Your rights
Under the Digital Personal Data Protection Act, 2023 you may access the personal data we hold about you, correct it, request erasure (subject to records we must keep for tax, accounting, or a live dispute), and withdraw consent for Google Analytics and Meta Pixel.
Write to our consumer-care email with the subject “Privacy request”, and include the phone number or order reference so we can find you. We aim to acknowledge within 48 hours and complete the request within 30 days, or explain if the law requires us to keep something.
Children
This site and the oil are intended for adults. We do not knowingly collect personal data from anyone under 18. If you believe we have, email us and we will delete it.
Grievance
Privacy and consumer complaints go to Sattvāra Consumer Care. We aim to acknowledge within 48 hours and resolve within 30 days, in line with the Consumer Protection (E-Commerce) Rules, 2020. When a named Grievance Officer is appointed, this section will carry that name. You may also approach the Data Protection Board of India or a consumer forum of competent jurisdiction.
Grievance officer: Grievance officer details pending
Changes
We will update this page when our practices change and revise the date above.