Returns & refunds

Seller

Cancellation before dispatch

Message us on WhatsApp or email before the parcel is dispatched.

• If you have not paid: we simply do not dispatch.
• If you have prepaid: we refund the full amount paid (product and shipping) by the original method.

Once dispatched, the request is a return, not a cancellation.

What you may return

Because this is a personal-care cosmetic, opened or used bottles cannot be resold.

Damaged, defective, leaked, or wrong item: tell us promptly after delivery, with photographs of the outer pack, the bottle, and the order reference. We will arrange a replacement or a full refund, including original shipping, and we bear the return courier cost.

Change of mind — unused and sealed: an unused, sealed, unopened bottle in original condition may be returned if you raise it within the window we confirm on WhatsApp (and which will be stated on this page once it is set). Original shipping is not refunded on a change-of-mind return, and you pay return shipping, unless we agree otherwise.

We cannot accept opened, used, or tampered bottles, except where the Consumer Protection Act, 2019 requires otherwise — for example a genuine defect discovered later.

How to start a return

• WhatsApp or email us with your order reference, PIN, and the reason.
• Wait for our return authorisation and the address to send to. Do not dispatch a return without that.
• Pack the bottle so it cannot leak. Share the return tracking number on WhatsApp.

Inspection and outcome

We inspect returns after receiving them and will then send a replacement, issue a refund, or explain if the return does not meet this policy. If a change-of-mind return arrives opened, we may ship the bottle back to you at your cost, or dispose of it if you ask us to.

Refunds

Refunds are made to the original payment method (UPI, bank transfer, or as agreed on WhatsApp). We do not refund in cash. Timing is confirmed when we approve the refund; banks and UPI providers may take additional time to credit your account.

We do not issue store credit unless you ask for it in writing instead of a refund.

Exchanges

We sell a single oil. An exchange is a replacement of the same product (for damage or defect) or a new order for additional bottles.

Grievance

If you are not satisfied with how a return or refund was handled, write to our consumer-care email. We aim to acknowledge within 48 hours and resolve within 30 days under the Consumer Protection (E-Commerce) Rules, 2020.

Grievance officer: Grievance officer details pending